Welcome to our comprehensive FAQ section for the L10s Pro Gen 2. This guide aims to answer all your common questions and concerns about this innovative cleaning device. Whether you're a new user or considering purchasing the L10s Pro Gen 2, we hope to provide you with all the information you need to get the most out of this product.
1.Q：What causes the robot to have poor obstacle detection? A：Our device uses structured light technology to avoid obstacles. Please check:
① Our robot can detect obstacles and slow down before collisions. However, for some dark, reflective surfaces, small table and chair legs, and low obstacles, it may not detect them, which is normal.
② Regularly use a soft, dry cloth to clean the laser sensors to ensure there are no fingerprints or dust on them.
③ When there are flexible obstacles such as curtains, or when the door is slightly ajar, the robot will slow down and gently hit the obstacle, which is a normal phenomenon;
④ Our robot supports OTA online updates, and the company will continuously optimize the obstacle avoidance effect. We recommend that you regularly check the software version and update it in time.
2.Q：Network configuration failure, how to fix it? A：Our main unit only supports 2.4G Wi-Fi networks, not supporting 5G Wi-Fi networks. Please check:
① When setting up the network, it is recommended to place the device in a place with good Wi-Fi signal.
② Before setting up, please enable location permission on your phone and allow the app to use these permissions.
③ When connecting to the hotspot created by the main unit, please wait for the voice prompt, and then return to the app to check the configuration result.
④ It is recommended that the home Wi-Fi network name and password be set to English or numeric, and do not use special characters or Chinese characters;
⑤ Connection failure may also be related to the phone model, you can try using another phone model.
If the above methods do not work, you can try using another phone to create a hotspot and try to configure again.
3.Q：The robot is not charging properly？A：It is recommended to first check whether the charging station is powered on, make sure the power cords are connected correctly, and then check whether the charging station and the robot's charging plate are dust-free. Dust may cause charging problems, please clean them before use. You can also ensure that the robot is placed correctly on the charging station. You can try manually placing the robot in front of the charging station so that the robot automatically returns to charging. If it still does not work, please send the device back.
4.Q：Why did the set forbidden zones/virtual walls stop working? A：There are five reasons why the forbidden zones may stop working.
**First, the map has not been saved correctly or the forbidden zones have not been set correctly. Please check in the app whether the map exists, and after setting the forbidden zone, whether you have clicked "√" to save the settings.
**Secondly, if the house area is large and the network is unstable, it may not cover the entire house. When setting the forbidden zone/virtual wall, the main unit was not stably connected to the home Wi-Fi network, resulting in the forbidden zone not being saved.
**Thirdly, if the robot is in location mode, it may enter the forbidden zone, but after successful location, it will not enter.
**Fourthly, please check whether the map is skewed. If there are overlays on it, you can restore the map to normal. Future software versions will have optimizations.
**Fifthly, if multiple maps have been saved, when the robot enters the corresponding map, the APP must switch to this map, otherwise the forbidden zone will stop working.
5.Q：How to solve the problem of unsuccessful location? A：I am very sorry for the inconvenience. When the robot reports a location error, if the docking station has not been moved, you can immediately place the robot back on the docking station, and the robot will automatically restore the map. If the map recovery fails, you can retry cleaning. Once cleaning is complete, the robot will automatically return to charging and save the map.
If the charging station has been moved or there have been significant changes in the environment, the robot may have difficulty locating. Furthermore, if the floor is damp, the drive wheels may slip and the robot may become stuck, which can also lead to locating errors.
Please check the specific use situation. For a better experience, it is recommended not to follow the robot too closely during operation, and if the floor or tiles are damp, use a minimal amount of water when mopping. Small objects, cables, etc. can be removed before use.
You can also enable the virtual wall/forbidden zone function to reduce the risk of the robot getting stuck. If multiple maps have been saved, when the robot enters the corresponding map, the app must switch to this map, otherwise, localization problems may occur.
6.Q：How to solve the problem of the mop easily falling off during operation? A：We sincerely apologize for the inconvenience. When the robot runs over carpets, thresholds, or small stairs, the mop may get stuck and fall off. It is recommended to set a forbidden zone for the mop to avoid the robot entering with the mop. Before cleaning, please also organize cables and other objects to prevent them from getting tangled and the mop from falling off.
7.Q：Why did the mop easily fall off? A：It is recommended to check whether the mop is securely attached to the mop before use. After repeated use, if the mop does not adhere well or is uneven, replace it immediately.
8.Q：Why did the mop fall off the docking station? A：When the main unit is removed from the charging station, the mop may fall off. It is recommended to use the exit button on the charging station to pull out the robot, and then use the return to charging button to return the robot to the charging station to avoid the mop being stuck on the charging station.
9.Q：Why does the robot maintain a certain distance from the wall when cleaning along the wall? A：Our main unit has built-in sensors for cleaning along the wall, which maintain a certain distance from the wall during cleaning, which is a normal phenomenon.
10.Q：Failure to return to charging/Cannot find the charging station (universal for LDS machines) A：① Please check whether the plug is loose to ensure that the charging station is powered on;
② Please place the robot within 1-2 meters from the charging station, short press the return to charging button. If it cannot be charged normally, please send it back; If it can be charged, please ensure:
** The charging station should be placed close to the wall, it is recommended to leave 5 cm on each side and 1.5 meters in front without obstacles;
** Signal interference such as routers, TVs, etc. should be avoided;
** There should be no reflective surfaces opposite, such as mirrors, windows, etc.
** Please ensure that the LDS laser sensor on the top of the robot rotates normally;
** Please ensure that the robot does not slip, get stuck or get stuck during operation;
** If the above problems have been ruled out, please try restarting the robot and cleaning again;
** When changing the location of the charging station, please put the robot on the charging station and then start cleaning;
**If you still have problems after restarting the robot, please try resetting the robot, then move the charging station to a more open place and try cleaning again.
11.Q：The robot is not cleaning a certain area, how can I fix it? A：We are very sorry for the inconvenience. If you are having problems with cleaning, please check:
① The robot cannot enter narrow spaces. It can enter spaces larger than 40cm, and spaces below 40cm depend on the specific use environment.
② For robots with carpet recognition function, if they are in mopping mode and set to avoid carpets, the robot may not enter a room where it recognizes the carpet. Please remove the carpet and try again. -- Carpet detection switch
③ If the map is overlaid, it may lead to robot location errors and cause cleaning failure. In this case, please rebuild the map. - In addition to rebuilding the map, the restore map function is also available.
④ If there are flaps or cables at the entrance to the area, the robot can avoid obstacles. In this case, please tidy the floor first.
⑤ If the threshold is too high, our robot can only overcome obstacles with a height of about 2.0 cm. If the height exceeds this value, the robot will not be able to enter that area.
⑥ When encountering obstacles, the robot will make evasive movements. There may be some non-cleaning near obstacles, but this is a normal phenomenon.
⑦ Please clean the laser and AI sensors regularly, because dirt on the robot may lead to incorrect obstacle detection, which may cause cleaning problems.
12.Q：What should I do if the robot runs onto the carpet while mopping?
A：Our robot has the carpet recognition function enabled by default, it automatically recognizes the carpet material. When the robot runs onto the carpet, it will lift the mop and increase the suction power, which is a normal phenomenon.
If you want the robot to avoid running onto the carpet, you can select carpet avoidance in the app.
If carpet recognition is not working properly, you can disable this function and manually set a mopping prohibition zone in the map settings to prevent the robot from cleaning on the carpet.
13.Q：Why is the map built quickly incomplete?
A：When building a map quickly, all doors must be open, they cannot be ajar or half-open, and people should not stand too close to the robot or follow it. If the map is incomplete, you can delete the map from the map list and rebuild it. If you do not want to rebuild the map, you can also perform a full cleaning on the existing map, and the map will automatically update, filling in the missing areas and dividing them into zones.
14.Q：Why does the robot turn off automatically? A：Possible reasons for shutdown:
① When the battery level drops below 10%, the robot automatically turns off.
② If the robot is left in standby mode for more than 12 hours without operation and is not charged on the charging dock, it will also turn off.
Solutions:
** It is recommended to place the robot on the charging dock to keep it charging.
** If the robot automatically turns off on the charging dock, please check whether the charging dock is connected to the power supply or whether the robot is in stable contact with the charging dock to maintain the charging state.
15.Q：Why do you notice a decline in the robot's cleaning ability or dust problems?
A： It is recommended to check:
① When the dust bin is full, the bin filter is blocked, please clean the bin and filter immediately, and it is recommended to automatically turn on the automatic dust collection function;
② If the main brush is entangled with foreign objects, please clean it immediately.
③ Please check whether the dust collection inlet is blocked by foreign objects and clean it immediately.
We hope this FAQ has been helpful in answering your questions about the L10s Pro Gen 2. If you have any questions or need further assistance, please don't hesitate to contact our customer service team. They are always ready to help you have the best experience with our product.
16：Q：Why are there so many water stains on the floor after the robot mops the floor?
A： We suggest improving user experience by doing the following:1. For tile floors or during wet seasons, you can regularly clean them with a robot. Reduce the water volume or replace the mop in a timely manner for better results.We also recommend using a special cleaning agent to keep your tile floors cleaner and brighter.
2. You can use the Dreamhome app to go to the device page, click the "..." button in the upper right corner, enter the "Settings" button, scroll down to find "Software Update", turn on the "Automatic Update" switch, timely update to the latest version, and enjoy the best user experience.
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